"The ability to discover zero day vulnerabilities and identify the cause is a powerful capability for any company. There are likely to be numerous exploitable vulnerabilities in field-installed systems, including database and streaming media applications, routers, firewalls and network-attached storage systems that need remediation today. Mu offers a proactive security flaw detection system that can potentially reduce the number and severity of zero day exploits. "

Chris Christiansen
Vice President of Security Products and Services
IDC

Support Overview

Mu Dynamics Customer Care Center
Mu provides customer service through our Customer Care Center. For customer support or technical support related questions and issues, please contact the Mu Dynamics Customer Care Center for assistance.

Hours
Monday through Friday (excluding U.S. Holidays)
8:00 am - 5:00 pm Pacific Time (PT)

Phone

USA	1 866-276-4640
International	+1 408-329-6330

On-line Support Request Form

Customer Care Portal
Mu Dynamics customers may use the Mu Customer Care Portal to open an on-line support ticket or check the status of a case.

Note: When requesting support via phone or on-line, be prepared to provide the following information for opening a new case:

1. Serial number
2. Detailed explanation of the problem experienced
3. Severity level and impact of the problem being reported
4. Events leading up to or activities being performed when the problem occurred
5. Export log files around the time the reported problem occurred (WebUI
   under Admin>Setup>Export Logs)
6. Analyzer software version (WebUI under System>Update)

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